{"id":224,"date":"2023-07-29T15:34:26","date_gmt":"2023-07-29T07:34:26","guid":{"rendered":"https:\/\/anchor-microporous.com\/?page_id=224"},"modified":"2026-10-04T23:52:12","modified_gmt":"2026-10-04T15:52:12","slug":"contact","status":"publish","type":"page","link":"https:\/\/anchor-microporous.com\/fr\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Contact Us<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n

Why engineering buyers contact Anchor-tech<\/h3>\n
\n

Anchor-tech track record<\/p>\n

The Anchor-tech export team has been responding to international inquiries from this Guangzhou office over the past decade. Over that period we have built response protocols for English, Spanish, Portuguese, German, Russian, and Arabic queries, with native-speaker or near-native-speaker coverage for the first four languages. Our sales pipeline currently handles active customers across dozens of countries, with technical correspondence generated by the same application-engineering team that runs the design engagements described on the Service page. If you are a first-time buyer with a specific technical question, the inquiry you submit through this page will be routed to the engineer who covers your industry \u2014 steel mill backup, aluminium smelter, petrochemical vessel, marine HVAC, or kiln \/ furnace \u2014 rather than to a generalist sales inbox. This routing matters because the engineer will recognise your service condition immediately and respond with the right product grade rather than asking 20 discovery questions.<\/p>\n<\/div>\n

\n

What to include in your inquiry<\/p>\n

When you submit the form, please include as much of the following information as practical \u2014 it accelerates the engineering response by 1\u20132 days: (a) host equipment type and service (ladle, tundish, furnace, kiln, pipe, vessel, HVAC duct), (b) hot-face operating temperature on the cold side of the working lining, (c) backup layer geometry (flat, curved, formed 3D) and existing dimensions, (d) any facing \/ skin requirement (PE film, aluminium foil, glass-fibre fabric, none), (e) target project date and shipment destination, (f) any relevant drawings or installation photos. Drawings in DWG, DXF, STEP, or PDF are all accepted; photos help the engineering team identify the failure mode if the inquiry is about replacing a failed installation. We treat every inquiry as confidential \u2014 your geometry and operating data are not shared with third parties without written permission.<\/p>\n<\/div>\n

\n

Where the product is actually made<\/p>\n

Anchor-tech's only manufacturing facility is in Guangzhou, China \u2014 every product on this website is produced at that facility under our direct quality-control oversight. We do not operate contract manufacturing, white-label production, or trading-company sourcing arrangements. The regional agents and freight partners listed on this page handle only commercial liaison, language support, documentation, and logistics \u2014 the technical and quality responsibility remains with our Guangzhou engineering and production teams. This single-source accountability is the operational advantage of working with the original equipment manufacturer: when a customer reports an issue, the people investigating are the same people who designed and produced the product. For customers who require audit access, our Guangzhou facility is open to scheduled customer audits (typically 1\u20132 days for first-time audit) and to remote video audit by prior arrangement.<\/p>\n<\/div>\n

\n

How these contact details are staffed<\/p>\n

The contact information on this page is verified \u2014 email addresses are monitored by named team members (not a generic info@ mailbox that nobody owns), phone numbers and WhatsApp numbers are staffed during business hours, and the physical address in Guangzhou is open to scheduled visits. We commit to the 24-hour first-response SLA on every inquiry submitted through the form. If we miss the SLA \u2014 which happens occasionally during Chinese New Year (typically mid-February) and during peak trade-fair weeks \u2014 we extend a USD 100 service credit against the first order from the affected customer. Past SLAs are tracked monthly and reported to the management review. We have not had a regulatory complaint, a customer-issued product-safety alert, or a freight-related dispute escalate to formal mediation in the past five years; the archived records are available for audit by customers with prior written request.<\/p>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Quick technical and commercial answers about ordering, lead times and technical support for engineering buyers, procurement teams, and installers. For project-specific questions not covered here, contact our application engineering team.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow fast will I get a response after I submit the inquiry form?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Initial response is within 24 working hours. For technical sizing questions that need our application engineering team, the engineer follows up within 48 working hours with a written proposal including the suggested product grade, calculated board thickness, expected thermal loss reduction, and rough price indication. If the inquiry includes a non-standard configuration (custom thickness, custom facing, formed geometry), the team may request a 15-minute call to clarify geometry before issuing the proposal \u2014 calls are scheduled across UTC +8 (Asia), UTC (Europe), and UTC -5 (Americas) time zones. Customers who mark the inquiry as urgent are routed to the WhatsApp business line and typically see response in under 4 hours during business hours. Saturday and Sunday inquiries are queued and answered Monday morning Asia time; we do not staff a 24\/7 call desk because we would rather give a deliberate engineering answer than a fast one.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat languages does your sales and engineering team speak?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Our primary business language is English, used by the export sales team, application engineering, and management. Mandarin and Cantonese are spoken by the production-side team in Guangzhou and used for internal coordination. For Spanish-speaking customers in Latin America, we have a Spanish-speaking sales engineer who handles the regional pipeline. For Portuguese-speaking customers (Brazil, Portugal, Lusophone Africa), the Spanish-speaking engineer handles Portuguese with support from an in-house Portuguese-fluent staff member. German technical queries are handled by our German-speaking export manager \u2014 relevant for Austrian, Swiss, and German industrial customers who require German-language data sheets and quotation letters. Russian and Arabic are handled with translation support; we do not maintain in-house native speakers for these languages but our translation partners are industrial-engineering translators who have handled our documentation for at least three years. Translation quality is verified by our German-speaking export manager before issue.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a minimum order quantity (MOQ) for the first order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
For standard matrix products (rigid board in stock sizes 1000 \u00d7 615 mm, thicknesses 10\/15\/25\/30\/40\/50 mm, with or without standard PE \/ aluminium foil \/ glass-fibre facings), the MOQ is one pallet \u2014 typically 4\u20138 m\u00b3 depending on density and packaging density. For non-standard but non-custom configurations (slightly different thickness, slightly different panel size, special facings), the MOQ is 5 m\u00b3 to justify a small-batch production run. For fully custom products (formed 3D parts, custom pressed sizes, custom pressed thicknesses, custom facings, special density targets), the MOQ is typically 10 m\u00b3 or USD 8,000 ex-works order value, whichever is greater. Sample-only orders (typically USD 50\u2013150 sample fee) are accepted before commercial order and the sample fee is fully credited against the first commercial order above 1 m\u00b3. There is no annual volume commitment \u2014 each order is a stand-alone transaction.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment terms do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Standard terms for new customers are 30% T\/T deposit against proforma invoice, 70% T\/T balance against copy of B\/L (bill of lading). For orders below USD 15,000, we typically require 100% T\/T in advance to keep transaction cost reasonable. For repeat customers with a positive payment history (typically after three successful orders), we can extend to net-30 days on confirmed purchase order with prior credit approval, or to L\/C at sight for larger contracts. L\/C at sight (irrevocable, confirmed by a first-class international bank) is the preferred instrument for first-time orders above USD 50,000 \u2014 it protects both parties and is the cleanest documentary credit. We do not currently accept credit-card payments for commercial orders because the merchant fee structure is unfavourable for industrial goods; samples can be paid by credit card through PayPal. All quotations are issued in USD by default; EUR and RMB quotations are available on request, with FX risk carried by the customer unless otherwise agreed in writing.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich shipping terms (Incoterms 2020) do you support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Standard Incoterms supported are EXW (ex-works Guangzhou), FOB (free on board \u2014 typically Shenzhen or Guangzhou port), CFR \/ CIF (cost and freight \/ cost insurance and freight to a named destination port), and DAP (delivered at place \u2014 to a named address in the destination country). DDP (delivered duty paid) is offered for selected destinations (US, EU member states, UK, Australia, Canada) where we have established brokerage relationships; for less-frequent destinations, DDP is handled case-by-case. Sea freight is the default for orders above 2 m\u00b3; air freight is offered for urgent shipments and is typically 6\u20138\u00d7 the sea rate but 10\u00d7 faster. Express courier (DHL, FedEx, UPS) is used for sample shipments and small emergency quantities. We provide consolidated shipping for customers with multiple orders to the same destination \u2014 savings on freight typically 15\u201325% versus individual shipments.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I receive damaged goods or wrong material in the shipment?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Our shipment process includes photo-documentation at packing (each pallet photographed before stretch-wrap, container photos at stuffing, B\/L photographs before container dispatch). If damage is found at destination, the customer must note “DAMAGED” or “SHORT” on the carrier’s delivery receipt before signing, photograph the damage before opening, and notify us within 7 calendar days. We then file a freight claim with the carrier and, depending on whether the damage originated at our warehouse or in transit, either send replacement material at our cost (factory damage) or assist with the carrier claim (transit damage). Wrong-material shipments are notified within 7 calendar days; we air-freight the correct material at our cost and arrange return of the wrong material. The exception is custom-produced material \u2014 once a custom pressing run is produced, it cannot be returned; this is why we always produce custom material against a written and counter-signed drawing approval before manufacture.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t